Terms & Conditions

Reservation

Your reservation is valid and binding upon receipt of written confirmation from Hotel Kerteminde Strand. Guests must be at least 18 years old to reserve a room.

Pricing

Our prices are per room per night, including VAT. The price for your stay is guaranteed once you receive a reservation confirmation via email. We reserve the right to adjust prices in case of changes in taxes and fees.

Cancellation/Change

Refundable Reservation:
If you have chosen a refundable reservation, you may cancel or modify your booking until 12:00 PM on the day of arrival.

Non-refundable Reservation:
A non-refundable reservation cannot be modified or cancelled.

Any cancellation or change must be made in writing to info@hotelkertemindestrand.dk and will only be valid once you have received confirmation from Hotel Kerteminde Strand.

In case of late cancellation or no-show, full payment corresponding to the price of the ordered item will be charged.

If, for reasons not related to force majeure, the hotel is unable to fulfill your reservation, the full amount will be refunded. However, Hotel Kerteminde Strand is not liable for any further compensation.

Check-in

The room is available from 3:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure.

If the departure time is exceeded, Hotel Kerteminde Strand reserves the right to charge for an extra night at our current rates.

If you have special requests regarding room facilities, please send them by email to info@hotelkertemindestrand.dk. These will be considered confirmed only when you receive a confirmation email from us.

Payment

Payment for the stay is due upon arrival and will be charged to the credit card provided at the time of booking.

We accept the following credit cards: Eurocard, Mastercard, Visa, American Express, and Diners.

We reserve the right to charge a credit card fee in accordance with applicable law.

Parken

It is possible to park one car for free in our parking area at the hotel.

You can reserve a parking space when you book your stay or contact us at info@hotelkertemindestrand.dk.

Your parking reservation is valid from 1:00 PM on the arrival day until 11:00 AM on the departure day. Parking is at your own risk.

Gift Cards

You can purchase a gift card from Hotel Kerteminde Strand by contacting us by phone or email at info@hotelkertemindestrand.dk.

The gift card cannot be exchanged for cash or extended after the expiration date.

You have 14 days to cancel the purchase of a gift card from the date of issuance, provided the gift card has not been redeemed.

Force Majeure

In the event of extreme conditions (force majeure) and/or other extraordinary events that make it impossible to carry out the stay, such as epidemics, pandemics, strikes, quarantine, border closures, war, weather conditions, and similar, Hotel Kerteminde Strand is not liable for compensation.

In case of cancellation due to force majeure, no refund of prepaid stays will be provided, and payment will be charged according to Hotel Kerteminde Strand’s applicable cancellation policy.

Forgotten items

Forgotten items will be sent back upon prepayment of the associated shipping costs. Please note that not all forgotten items are stored for an extended period. Therefore, contact the hotel as soon as possible, if you have left something behind.

Liability for Damages

Please leave the room in good condition. If any damage occurs to the room, we reserve the right to charge for compensation.

Smoking

Smoking is prohibited indoors and on balconies and terraces attached to the rooms. Outdoors, smoking is only allowed in designated areas. A fee of DKK 7,500 will be charged for violating this rule to cover additional cleaning costs, damage repair, and potential activation of smoke alarms, which may result in evacuation of the hotel and emergency services being called.

If you have any questions regarding our terms and conditions, please feel free to contact us.

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